Frequently Asked Questions
Ordering & Shopping
How do I place an order?
We're preparing to launch our online store soon. In the meantime, contact us at hola@creacionescolibri.com to inquire about product availability and pre-orders.
What products do you offer?
We're launching with our flagship Tónico Fermentado Dorado — an artisanal fermented condiment made with ginger, garlic, turmeric, and plantain vinegar from Costa Rica. More products are in development, including small-batch hot sauces.
Are products available year-round?
Our core products will be available continuously, though we may introduce seasonal and limited-edition items based on ingredient availability. Sign up for our newsletter to be notified of new releases.
Shipping & Delivery
Where do you ship?
We're initially shipping to addresses in Costa Rica and the United States. International shipping options may expand as we grow.
My order arrived damaged. What should I do?
Please contact us at hola@creacionescolibri.com within 48 hours of delivery with photos of the damage. We'll send you a replacement or issue a full refund — your choice.
Products & Ingredients
What is the Tónico Fermentado Dorado?
It's an artisanal fermented condiment crafted in small batches in Pejibaye de Jiménez, Costa Rica. It combines fermented legumes with plantain vinegar, fresh ginger, garlic, turmeric, and black pepper for a deep, warm, balanced umami flavor. A few drops transform rice, vegetables, soups, or marinades.
Is it spicy?
No, the tonic is not spicy. It delivers umami depth with aromatic warmth from ginger and black pepper, but no chile heat.
Do your products contain allergens?
Our Tónico Fermentado Dorado contains chickpeas (legumes). Always review ingredient lists on product pages or packaging before purchasing. If you have severe allergies, contact us for detailed information.
Do you use artificial preservatives or additives?
No. Our products are naturally preserved through fermentation. You won't find artificial colors, flavors, or preservatives in anything we make.
How should I store your products?
Unopened: store in a cool, dry place, protected from light. Refrigerate after opening for best quality. Natural sediment from whole ingredients is normal; shake before using.
What is the shelf life?
Unopened, the tonic is shelf-stable at room temperature. Once opened and refrigerated, it maintains quality for approximately 6 months.
Sustainability & Values
Do you support local farmers?
Yes! We work directly with farmers in Costa Rica who practice regenerative agriculture. These relationships ensure fair compensation, transparency in sourcing, and support for sustainable farming practices.
How do you define "regenerative sourcing"?
Regenerative agriculture goes beyond sustainability — it actively improves soil health, sequesters carbon, protects biodiversity, and supports local communities. We partner with farmers who use practices like cover cropping, composting, minimal tillage, and crop rotation.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes! We partner with retailers, restaurants, and specialty shops who align with our values. Email hola@creacionescolibri.com for details on pricing and terms.
Can I collaborate with you on a custom product?
We're open to creative collaborations! Whether you're a chef looking for a signature condiment or a retailer wanting an exclusive product, let's talk. Email us at hola@creacionescolibri.com.
Contact & Support
How can I reach you?
- Email: hola@creacionescolibri.com
- Contact Form: Visit our contact page
We typically respond within 1-2 business days.
Still have questions? Contact us at hola@creacionescolibri.com — we're happy to help!